PRIVACY STATEMENT

This Privacy Policy explains how Deck and Dagger Gaming, LLC, doing business as Phoenix Rise ("Phoenix Rise," "we," "us," or "our"), collects, uses, and shares information when you use our website, create an account, place an order, register for an event, or otherwise interact with our stores (collectively, the "Services").

Account information: name, email address, and password (managed securely through our account provider) when you create an account.

Order information: shipping and billing address, order history, and payment confirmation details, processed through our e-commerce platform (Shopify) and Shopify Payments. We do not store your full card number.

Event & buylist information: event registrations, attendance, and details of items you submit for sale (card names, condition, and offer amounts).

Communications: messages you send through our contact form, email subscription preferences, and correspondence with our staff.

Usage information: pages visited, general device and browser information, and cookies, as described below.

To process and fulfill orders, event registrations, and buylist submissions.

To operate our loyalty program and calculate points earned and redeemed.

To respond to inquiries submitted through our contact form.

To send transactional emails (order confirmations, event reminders, back-in-stock notices) and, if you opt in, marketing emails about new products, restocks, and events.

To maintain the security of our Services and prevent fraud.

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how our site is used. You can control cookies through your browser settings; disabling them may affect some site functionality, such as staying signed in or maintaining your cart.

We share information with service providers who help us operate the Services, including our e-commerce and payments platform (Shopify), account/authentication provider, email delivery providers, and internal tools used to manage customer relationships and support requests. These providers are only permitted to use your information to provide services to us.

We do not sell your personal information. We may disclose information if required by law, to protect our rights, or in connection with a business transfer (such as a merger or sale of assets).

We retain account, order, and event information for as long as your account is active or as needed to comply with legal, accounting, or tax obligations. Buylist submission records are retained as required for our business records.

You can update your account details at any time from your Account page. You can unsubscribe from marketing emails using the link in any marketing email. To request access to, correction of, or deletion of your personal information, contact us through our Contact page — we'll respond within one business day.

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

We use commercially reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

Questions about this Privacy Policy or your personal information? Reach out through our Contact page and we'll get back to you within one business day.